Carrier

ABOUT THIS
PROJECT

Carrier Corporation has been the world’s leading manufacturer and marketer of HVAC (heating, ventilation, and air conditioning) equipment since Willis Haviland Carrier invented the basics of modern air conditioning in 1902.

RHi Digital & Creative provides ongoing Technical Architecture consulting for the Filipino Joint Venture with Conception Industries Corporation in supporting this business to continue to thrive in the 21st Century – carrier

Our role includes Website Architecture design, Oracle Commerce Cloud integration, Oracle Service Cloud and a WordPress Editorial site conversion into a seamless consumer experience. This architecture is currently being expanded to include a B2B portal component.

Carrier

ORACLE CX
Implementation

RHi Digital & Creative provides ongoing strategic advice with the implementation and adoption of the Oracle CX suite to maximise the use of the platform and support Carrier Philippine’s mission to help people create indoor environments where they can thrive.

This is achieved by providing flawless e-Commerce and on-channel platforms to help consumers and businesses alike to choose the correct AC products, deliver excellent post-purchase customer support and help drive Customer Lifetime Value.
Ongoing support includes the development of Customer User Journeys using the Oracle Responsys Campaign Management platform.

Carrier

Performance
Analytics

RHi Digital & Creative has developed a series of custom dashboards using Google Data Studio that aggregates Acquisition, Conversion, Retention and Customer Satisfaction metrics in a real-time dashboard, made available to key decision makers.

Google Data Studio collects from multiple data sources including Google Analytics, Google Ads, Search Console (SEO), Oracle and Social Media data feeds.

RELATED PROJECTS

Scroll to Top